On the fourth day of Christmas my true love gave to me…absolutely nothing… #Don’tBlameTheElves

On the fourth day of Christmas my true love gave to me…absolutely nothing… #Don’tBlameTheElves

Good afternoon,

All the “elves” are working very hard, especially at this time of year, to get your parcels to your door. We know that some of you are reporting lost/missing parcels – “Which?” have produced this very detailed advice suitable for any time of year: My delivery or online order hasn't arrived, what can I do? - Which? or if you prefer plain text: https://www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasnt-arrived-what-can-i-do-aLlda9w2pukM?source=facebook&utm_medium=social&fbclid=IwdGRzaAOquFVjbGNrA6q4TmV4dG4DYWVtAjExAHNydGMGYXBwX2lkDDM1MDY4NTUzMTcyOAABHrJ3m9htgMXKDcb79WBAs9DWoFjVIF4kjBewVcPl_ZmIZKbQmIJbGU3WYTys_aem_5Gn1bn9rDR-cozhu9IQtfQ&sfnsn=scwspmo

In particular, “Which?” advise:

You should complain to the retailer, not the courier, about a missing delivery

If you left specific delivery instructions for your parcel to be left with a nominated neighbour or a specified safe place and the parcel is delivered, the retailer is not responsible if something then goes wrong (eg it's missing when you go to collect it).

We urge caution when agreeing to a safe place or neighbour on your online account or through communication with the courier, as this will water down your consumer rights.

If your delivery is left somewhere like your doorstep – without your permission to do so – and is then stolen, or if the package has been delivered without the item inside, the retailer is in breach of contract. The retailer needs to replace and redeliver your item, or give you a refund.

Problems with a retailer? Please contact the Trading Standards Consumer Service on 0808 223 1133

Please do share this important alert with friends and family and encourage them to sign up for their own Hampshire Alert: https://www.hampshirealert.co.uk/

Hampshire Alerts is not a crime reporting portal – please do not report crime here.

If you realise you’ve been scammed and wish to report a fraud that has already happened, please report it to Report Fraud either by phone 0300 123 2040 or online at: https://www.reportfraud.police.uk/

However, if a fraud or other crime is in progress, and/or you are in fear for yourself or someone else, and/or there is evidence in situ that could be damaged/destroyed, please phone 999 immediately.

Otherwise, report non-fraud crime online, or find out about other ways to report a crime at: https://www.hampshire.police.uk/ro/report/ocr/af/how-to-report-a-crime/

If you would like to report a crime anonymously please contact: https://crimestoppers-uk.org/ or phone 0800 555 111

If you've been affected by a crime please contact Victim Care Hub for free, confidential, support: https://www.hampshireiowvictimcare.co.uk/ or phone 0808 178 1641

If you’ve received a phishing email please report it to your email provider and/or forward it to report@phishing.gov.uk

If you’ve received unwanted phone calls or texts from people you think are trying to scam you, but you haven’t engaged with them, please forward the text/phone number to 7726 or to your phone provider.

Thank you – Fraud Safeguarding Team

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Fraud Safeguarding Team
(Hampshire & Isle of Wight Constabulary, Fraud Safeguarding Officers, Hampshire and Isle of Wight)